AI-based knowledge management
Our challenge was to modernize our internal knowledge management and raise it technically to the next level.
What did this involve, exactly? Knowledge management is all about how to get to relevant information in the least amount of time, such as who is fluent in which languages or who has the capacity right now to collaborate on a project. But it should also provide a clear representation of all processes. For example, the process for ordering company cars should be explained and project templates found quickly. And all this must be fast, easy and digital.
Our solution: developing and programming a platform for a huge range of different applications, based on various data and data systems.
To make the whole thing more natural and a bit “human”, we didn’t develop an anonymous search system, but gave the platform a face in the truest sense of the word – and we named it “Marie”. For “Marie” to answer all knowledge questions, this digital person has access to many different and sometimes unstructured data and IT systems, such as the social intranet.
“Marie” can now become a true coworker – available round the clock for knowledge questions.
Just take a look at our video…
Three questions for
Marcel, Mercedes-Benz
Consulting,
Head of Data & Tech
What about the project was challenging for you?
Developing a scalable, production-ready system from a pilot project (“we’ve tried it”) was challenging.
What is the takeaway for you personally?
The speed and capabilities of state-of-the-art technologies is really impressive. I’m proud that our team has made a completely new technology street-worthy.
What does the future have in store?
This technology can do more than just internal knowledge management. It is also possible to deal with other issues, problems and tasks, such as improving search functions in internal IT systems.