CRM as the key to an optimal customer experience

Lead qualification and service excellence have gained enormous importance when it comes to acquiring new customers and attracting their long-term loyalty to the company. Problems with effectively building and cultivating customer relationships are often caused by a fragmented IT landscape and opaque business processes. Salesforce, the market leader in customer relationship management solutions, offers outstanding products for coordinating and integrating sales, service, and marketing.

With our expertise from countless Salesforce projects with the Mercedes-Benz Group and other customers, we support companies in all industries in implementing Salesforce solutions. We offer the full spectrum of services, from CRM strategy to demand analysis, solution design, and rollout management all the way to enablement.

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One platform, many functions

What’s special about Salesforce is the focus on a comprehensive CRM cloud solution. This means that products like the sales or marketing cloud are accessible anytime, anywhere, in contrast to on-site solutions. The products dovetail to provide a 360° view of the customer, enabling ideal care and a first-class customer experience throughout the customer life cycle.

When it comes to implementing processes and creating new ones, we work closely with the customer. Comprehensive sales systems in a variety of markets are our daily work, and they constantly require detailed, conscientious mutual coordination. You know best what your customers need and what your sales and marketing require.

Your advantages

Networked

Salesforce links all your sales and marketing activities. All relevant customer information can be made available throughout the company. We support you with the comprehensive implementation in your IT systems. We also help improve workflows and internal procedures.

Synergetic

Personal

Successful