Interacting with target groups with consistent quality regardless of the time — to meet this challenge, the MC team develops innovative artificial intelligence (AI) solutions: Chatbots are our new coworkers, who answer simple questions day and night, allowing a high level of engagement and taking a load off employees. This increases employees’ time for more complex activities.
Whether it’s developing complete chatbot projects from storyboard to rollout or improving and customizing existing bots, the MC team has demonstrated their capability in artificial intelligence. At the very start of a project, they work with the customer to analyze which customer questions the bot should cover. In storyboard workshops, they develop dialog structures together. The chatbot allows our customers to increase availability of services, offer a better customer experience and significantly lower costs at the same time.