What about the project was challenging for you?
Every consulting project is a new experience. It’s not just about the processes, but mainly about people in a new organization. For a short period we not only analyze the status quo, but we derive customer-specific action from that. The goal is to involve the employees and invite them to come along with the change process.
What is the takeaway for you personally?
Process optimization is important, and when all is said and done, it makes each individual’s work easier. It makes for satisfied employees, which then makes for satisfied customers. After-sales retail consulting in Latin America also clearly shows the influence employee motivation can have on the course of a project.
What’s coming in the future?
Current trends in the automotive industry are making the after-sales business more and more complex. These challenges call for continuous adaptation of workshop processes, structures and services, along with professionalization of the workshops and development of new skills.