Will our customers still buy offline? Will each dealer need its own platform, or will we network across dealerships? What services will the customer expect? And what can he be offered on top? In the digital age, many paths are open to the customer. Sales must always and everywhere be a step ahead. The challenge for companies is to develop into cross-discipline, customer-centered service providers — both online and offline.
At Mercedes-Benz Consulting, we know the heartbeat of retail and how it needs to be transformed, without losing pace. Together with our customers, we think sales organizations through to a sustainable future.