Innovation, AI & CRM Excellence: Mercedes-Benz Consulting at the Agentforce World Tour in Frankfurt
In mid-May, the Agentforce World Tour by Salesforce stopped at Messe Frankfurt – a full day dedicated to innovation, artificial intelligence, and CRM inspiration. And we were right in the middle of it all!
The day kicked off with high energy, led by the Salesforce Account Team. Through captivating keynotes and informative breakout sessions, industry experts shared their insights on personalized customer experiences, aftersales strategies, and the power of the Data Cloud. Mercedes-Benz hosted in-depth sessions on the UCx strategy, exclusive tours of the Automotive Area, and a joint wrap-up session to close out the day.
Throughout the expo and networking areas, Salesforce professionals, partners, and Trailblazers came together for meaningful conversations and knowledge sharing. The enthusiasm was tangible – and we’re excited to bring these fresh ideas into our projects as we continue to shape the future of mobility with Mercedes-Benz.
Charlotte Masur, Manager Customer Relationship Management, added:
“Attending the Agentforce World Tour in Frankfurt was an inspiring and insightful experience. Stories from across the automotive industry highlighted how other OEMs are leveraging the Salesforce ecosystem to deliver real value – through improved customer journeys, smarter processes, and stronger data alignment. There’s no doubt Salesforce is shaping the future of CRM in our industry. With AI now integrated into nearly every part of the platform, there’s so much to explore, challenge, and build – together.”
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Agentforce World Tour
In mid-May, the Agentforce World Tour by Salesforce stopped at Messe Frankfurt – a full day dedicated to innovation, artificial intelligence, and CRM inspiration. And we were right in the middle of it all!The day kicked off with high energy, led by the Salesforce Account Team. Through captivating...
Best of Consulting Award 2024
We have reason to celebrate! With great joy and pride, we announce that we have won the Best of Consulting Award 2024! In the Data & AI category, we were honored with the prestigious Best of Consulting Award by WirtschaftsWoche for our AI project "askCarla."This prestigious award is the result ...Working@MC: Christian, Senior Trainer, Customer Contact & Communication
“Hi, my name is Christian. I have been a senior trainer in the Customer Contact & Communication department at Mercedes-Benz Consulting for more than 8 years.What I appreciate most about my job as a trainer, apart from the great working atmosphere, is the enriching experience of interacting wi...Agentforce World Tour
In mid-May, the Agentforce World Tour by Salesforce stopped at Messe Frankfurt – a full day dedicated to innovation, artificial intelligence, and CRM inspiration. And we were right in the middle of it all!The day kicked off with high energy, led by the Salesforce Account Team. Through captivating...Best of Consulting Award 2024
We have reason to celebrate! With great joy and pride, we announce that we have won the Best of Consulting Award 2024! In the Data & AI category, we were honored with the prestigious Best of Consulting Award by WirtschaftsWoche for our AI project "askCarla."This prestigious award is the result ...Working@MC: Christian, Senior Trainer, Customer Contact & Communication
“Hi, my name is Christian. I have been a senior trainer in the Customer Contact & Communication department at Mercedes-Benz Consulting for more than 8 years.What I appreciate most about my job as a trainer, apart from the great working atmosphere, is the enriching experience of interacting wi...
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