How will the workshop look in the future? What will the services be? And who will perform them? When all signs point to electromobility, are traditional service offerings in jeopardy as a core business activity? The processes, equipment and personnel requirements at a workshop will be fundamentally changed by electromobility, connected cars and automated driving: charging stations instead of oil changes, software specialists with virtual reality glasses instead of coveralls, digitized interfaces instead of telephone analyses.
We at Mercedes-Benz Consulting know the special value of after-sales. We excite customers about the brand and set the switches for permanent loyalty. Whether it’s transforming the workshop to a regional high-tech hub, innovative digital services or digitized processes for customer loyalty: we accompany the OEM’s automotive after-sales through all the changes.