Offline or online — how will the business look in the future? What will tomorrow’s customer expect? How does retail need to adjust? Which formats will work where? The future of the business has never been so open, and the opportunities never greater than today. Redesigning retail locations, rethinking services, anticipating customer needs, turning customers into lifelong fans: the challenge in Future Retail is to have the right response to all needs of tomorrow and beyond — without knowing today what’s coming.
We are Mercedes-Benz Consulting, and we provide comprehensive consulting and concentrated competence to accompany our customers from today to tomorrow and beyond. Whether it’s online sales, omni-channel management or customer centricity handling, new retail network strategies or sustainable sales and service formats, including the associated site analyses, we adapt our customers to the future and develop the path to it together.