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  • Our world revolves around you, our customer

  • Our world revolves around you, our customer

Focus on the individual

What will tomorrow’s customers want? What channels will we reach them through? How will we deal with their specific needs? And how will we transform this into the business? New technologies offer entirely new possibilities for dealing with customers. Customer centricity is the motto — everything revolves around the individual’s specific needs. A strategy that affects a company’s entire value creation chain — from the consultant to service.

For Mercedes-Benz Consulting, our customers are the center of the universe. Everything we do is for them. We live this philosophy and pass it on every day. A functional car dealership instead of a warm, fuzzy social center? Mobile service providers instead of car dealers? An autonomous service offering in which the car drives itself over for a tire change? No matter what tomorrow’s customer needs, we develop the solution for it. For our clients, we think of tomorrow and beyond, and accompany them there with heart and mind.

MC lives customer priorities

  • Experience management
  • Relationship management
  • Customer journey enrichment
  • AI in customer contact