Salesforce expertise: custom solutions for CRM and business optimization
Lead qualification and excellent service have gained immense importance in acquiring new customers and maintaining their long-term loyalty. Problems in effectively building and maintaining customer relationships are frequently caused by a fragmented IT landscape and opaque business processes.
As a market leader in cloud-based customer relationship management solutions and optimal customer experiences, Salesforce offers outstanding products to coordinate and integrate sales, service, and marketing.
What you can expect from us
As an official Salesforce partner and with expertise drawn from countless Salesforce projects for the Mercedes-Benz Group and other customers, we help companies in all industries implement Salesforce solutions.
We pursue an end-to-end approach. It starts with the CRM strategy and analysis of your business requirements, continues with product development and our solution design, and culminates in the implementation and roll-out management of your custom Salesforce solution. Moreover, we are determined not only to offer technical solutions but also to ensure that your teams have the training to get the most from the Salesforce platform.
During implementation as well as when redesigning your processes and integrating your data, we work closely with you. Complex sales systems in heterogeneous markets shape our daily work and always call for joint, detailed, and conscientious coordination.
One platform, many functions
What’s special about Salesforce is the focus on comprehensive CRM cloud solutions. Unlike on-site solutions, Salesforce products, like the sales or marketing cloud, are accessible anytime, anywhere. Seamless integration of the products creates a 360° view of customers, enabling ideal support and a first-class customer experience across the entire customer life-cycle.
Our capabilities include Salesforce solutions and products that optimally network your digital infrastructure and customer data. Combining and interlinking the Salesforce clouds brings all your customer data from different areas of your company together into one platform.
Our certified Salesforce consultants therefore focus in particular on transformation projects with an emphasis on the Sales & Service Cloud, Marketing Cloud, Automotive Cloud, Experience Cloud, Tableau, and Data Cloud.
Your advantages
Our success story
We have implemented this exciting project.
Curious now?
We are looking forward to the contact!
Get in touch with:
- Görkem Akar
- Customer Relationship Management
- +49 176 30949696
- goerkem.akar@mercedes-benz.com