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  • Customer loyalty through successful after-sales management

  • Customer loyalty through successful after-sales management

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Courageously forward through turbulent times

Growing customer demands, megatrends like electrification and digitalization, as well as tough market conditions like supply chain interruptions, are currently changing after-sales in the automotive industry from the ground up. To respond to these issues, new strategies, technologies, and innovative approaches are called for.

It requires more sustainable business models and individual, customer-centric offerings – ideally paired with an unforgettable omnichannel customer experience. Moreover, supply chains and parts availability must be planned in real time. A wonderful new world – if we exploit all the opportunities. But how? We take a 360° view of after-sales. Digital too. This turns after-sales into presales.

What we get moving for you

We’re forward-thinking when it comes to after-sales. Together, we develop guiding principles and strategies and work out sustainable after-sales concepts. We apply digital trends and technologies and define innovative business models that retain customers over the long term and maximize the benefit of products and services.

By integrating digital services and system landscapes, we optimize business processes and release new potential.

Services

Strategy and concept development

Through strategies and concept consulting for successful acquisition and an increase in customer loyalty, we develop after-sales further.

 

Transformation of business models

We rely on goal-oriented organizational development and complexity management in after-sales to strengthen your business.

Digitalization and networking

Together with you, we develop data-driven and AI-based sales and after-sales business models.

 

Process development and optimization

We help you adapt existing processes to tomorrow’s challenges – always with the customer at the center.

Retail efficiency

We advise dealerships about more efficient processes, infrastructure, and better profitability.

 

Services

 

Strategy and concept development

Through strategies and concept consulting for successful acquisition and an increase in customer loyalty, we develop after-sales further.

Transformation of business models

We rely on goal-oriented organizational development and complexity management in after-sales to strengthen your business.

Digitalization and networking

Together with you, we develop data-driven and AI-based sales and after-sales business models.

Process development and optimization

We help you adapt existing processes to tomorrow’s challenges – always with the customer at the center.

Retail efficiency

We advise dealerships about more efficient processes, infrastructure, and better profitability.

Our success story

We have implemented this exciting project.

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