The team from Mercedes-Benz Consulting makes sure that the dealers know how they can use the software and work in three phases: In the markets, workshops are given on recording information. The analysis shows which markets are ready for the next phase. They then go into the piloting phase, in which one or more dealers are equipped with the system, so that they can test the local systems and processes in the live environment. In the rollout phase, the system is finally launched throughout the market.
In Italy, piloting is going on, while France is still in configuration and process workshops. In Switzerland, on the other hand, a post-implementation project has started, which involves optimal use of the software and process optimization. Demand management accompanies the project and makes sure that feedback and change requests for the system are collected and integrated.